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IT Infrastructure Engineer/Field Administrator
Location:
Charlotte
,
North Carolina
Company:
Ignite Medical Resort South Charlotte
Description
We are on Fire! Ignite Medical Resorts is Hiring an experienced IT Infrastructure Engineer/Field Administrator.
If you want to work with a company who values and appreciates its employees, join Ignite Medical Resorts and help us to Extinguish the Stereotype! We are a state of the art rehabilitation resort where we combine uncompromising luxury, never before seen amenities, and the highest quality care to provide a superior rapid rehabilitation experience.
Position Overview:
Ignite Medical Resorts is seeking a IT Infrastructure Engineer/Field Administrator to support a rapidly growing, geographically distributed healthcare organization with 32+ locations across multiple states. This role blends advanced remote infrastructure support (Tier 2.5) with select onsite Field Administration, providing a critical scaling layer between the centralized service desk and traditional field support. The position is designed to reduce unnecessary travel, accelerate issue resolution, enable smart-hands execution, and maintain Ignite's strong in-house IT control model as the organization continues to expand.
Primary Responsibilities:
Tier 2.5 - Remote Infrastructure Oversight & Troubleshooting (60%)
• Serve as the primary escalation point for complex infrastructure issues prior to field dispatch, including network, ISP, firewall, switching, WAN, VOIP Systems, cameras, and access control systems.
• Perform advanced remote diagnostics and root-cause analysis to determine the most effective resolution path: remote resolution, smart-hands dispatch, or onsite field support.
• Coordinate with ISPs, carriers, and vendors after technical validation to ensure efficient resolution and SLA adherence.
• Provide technical oversight and guidance to Field Administrators and smart-hands resources.
• Support M&A and new-facility readiness by validating infrastructure standards and identifying risks ahead of go-live.
• Maintain & schedule Infrastructure updates, patches and fixes.
• Reduce escalations to the CTO by independently resolving gray-area and Tier 2.5 infrastructure issues.
• Be part of the Ignite IT on-call rotation
Field Administration - Select Onsite Support (40%)
• Perform planned onsite work for critical outages, high-complexity issues or installations, new construction, expansions, and acquisitions.
• Serve as the lead onsite engineer when smart-hands resources are insufficient or situations require Ignite-specific systems knowledge.
• Install, configure, maintain, and troubleshoot network hardware, end-user devices, phone systems, CCTV, and access control systems. Hardware & wiring.
• Ensure accurate post-visit documentation, diagrams, and facility standards updates.
Project, Vendor & Operational Support
• Contribute to and lead local and enterprise-wide IT projects with minimal oversight.
• Act as a technical liaison between facilities and corporate IT, ensuring local needs are accurately represented.
• Assist with vendor management, solution evaluations, and technology improvements.
• Conduct root-cause analysis for high-severity incidents and ensure proper communication and follow-up.
Process, Documentation & Mentorship
• Define, improve, and document IT processes, procedures, and facility standards.
• Support knowledge transfer and mentoring for Help Desk staff and junior technical team members.
• Promote consistent troubleshooting and escalation practices across the organization.
If you are dedicated, compassionate, dependable and energetic - WE WANT YOU!
Awesome Benefits that Ignite Team Members can expect:
• COMPETITIVE WAGES
• GENEROUS BENEFITS PACKAGE INCLUDING HEALTH, DENTAL & VISION
• 401K PLAN WITH EMPLOYER MATCH
• PAID TIME OFF
• HOLIDAY PAY
• VOLUNTARY BENEFITS - LIFE/AD&D, STD, LTD, CRITICAL ILLNESS, ACCIDENT, HOSPITAL INDEMNITY
• SHORT-TERM AND LONG-TERM DISABILITY
• EMPLOYEE ASSISTANCE PROGRAM (EAP)
• HEALTH SAVINGS ACCOUNT (HSA)
• EMPLOYER PAID LIFE INSURANCE
• RASMUSSEN COLLEGE 20% DISCOUNT FOR IN PERSON CLASSES
• HOSPITALITY AND TEAMWORK FOCUSED CULTURE
• 50% OFF IN OUR ON-SITE RESTAURANT AND LUXECAFE PROUDLY SERVING STARBUCKS
• A COMMITMENT TO TECHNOLOGY
• FREE PLANET FITNESS MEMBERSHIP
• ON DEMAND PAY
• COMPANY SPONSORED DOORDASH DELIVERY SERVICE
• ADVANCEMENT OPPORTUNITIES
• SUPER PERKS PROGRAM PET INSURANCE 12%-30% DISCOUNTS
• SUBSIDIZED CHILD CARE BENEFITS
Ignite Medical Resorts is an Equal Opportunity Employer.
Requirements
Qualifications:
• 5-8+ years of progressive IT infrastructure experience, ideally in a multi-site or distributed environment.
• Strong hands-on expertise with networking (LAN/WAN/Wi-Fi), ISP troubleshooting, end-user hardware, cameras, and access control systems.
• Ability to independently troubleshoot complex issues and make informed judgment calls.
• Experience coordinating vendors and managing technical projects.
• Strong interpersonal, communication, and customer-service skills.
• Healthcare or regulated-environment experience strongly preferred.
Additional Requirements:
• Ability and willingness to travel across multiple states as needed.
• Ability to lift and install IT hardware.
• Flexible schedule to assist with after-hours incidents or emergencies when required.
Preferred Certifications (Not Required)
• CompTIA A+ or Network+
• Relevant networking, security, or physical security system certifications.
We are on Fire! Ignite Medical Resorts is Hiring an experienced IT Infrastructure Engineer/Field Administrator.
If you want to work with a company who values and appreciates its employees, join Ignite Medical Resorts and help us to Extinguish the Stereotype! We are a state of the art rehabilitation resort where we combine uncompromising luxury, never before seen amenities, and the highest quality care to provide a superior rapid rehabilitation experience.
Position Overview:
Ignite Medical Resorts is seeking a IT Infrastructure Engineer/Field Administrator to support a rapidly growing, geographically distributed healthcare organization with 32+ locations across multiple states. This role blends advanced remote infrastructure support (Tier 2.5) with select onsite Field Administration, providing a critical scaling layer between the centralized service desk and traditional field support. The position is designed to reduce unnecessary travel, accelerate issue resolution, enable smart-hands execution, and maintain Ignite's strong in-house IT control model as the organization continues to expand.
Primary Responsibilities:
Tier 2.5 - Remote Infrastructure Oversight & Troubleshooting (60%)
• Serve as the primary escalation point for complex infrastructure issues prior to field dispatch, including network, ISP, firewall, switching, WAN, VOIP Systems, cameras, and access control systems.
• Perform advanced remote diagnostics and root-cause analysis to determine the most effective resolution path: remote resolution, smart-hands dispatch, or onsite field support.
• Coordinate with ISPs, carriers, and vendors after technical validation to ensure efficient resolution and SLA adherence.
• Provide technical oversight and guidance to Field Administrators and smart-hands resources.
• Support M&A and new-facility readiness by validating infrastructure standards and identifying risks ahead of go-live.
• Maintain & schedule Infrastructure updates, patches and fixes.
• Reduce escalations to the CTO by independently resolving gray-area and Tier 2.5 infrastructure issues.
• Be part of the Ignite IT on-call rotation
Field Administration - Select Onsite Support (40%)
• Perform planned onsite work for critical outages, high-complexity issues or installations, new construction, expansions, and acquisitions.
• Serve as the lead onsite engineer when smart-hands resources are insufficient or situations require Ignite-specific systems knowledge.
• Install, configure, maintain, and troubleshoot network hardware, end-user devices, phone systems, CCTV, and access control systems. Hardware & wiring.
• Ensure accurate post-visit documentation, diagrams, and facility standards updates.
Project, Vendor & Operational Support
• Contribute to and lead local and enterprise-wide IT projects with minimal oversight.
• Act as a technical liaison between facilities and corporate IT, ensuring local needs are accurately represented.
• Assist with vendor management, solution evaluations, and technology improvements.
• Conduct root-cause analysis for high-severity incidents and ensure proper communication and follow-up.
Process, Documentation & Mentorship
• Define, improve, and document IT processes, procedures, and facility standards.
• Support knowledge transfer and mentoring for Help Desk staff and junior technical team members.
• Promote consistent troubleshooting and escalation practices across the organization.
If you are dedicated, compassionate, dependable and energetic - WE WANT YOU!
Awesome Benefits that Ignite Team Members can expect:
• COMPETITIVE WAGES
• GENEROUS BENEFITS PACKAGE INCLUDING HEALTH, DENTAL & VISION
• 401K PLAN WITH EMPLOYER MATCH
• PAID TIME OFF
• HOLIDAY PAY
• VOLUNTARY BENEFITS - LIFE/AD&D, STD, LTD, CRITICAL ILLNESS, ACCIDENT, HOSPITAL INDEMNITY
• SHORT-TERM AND LONG-TERM DISABILITY
• EMPLOYEE ASSISTANCE PROGRAM (EAP)
• HEALTH SAVINGS ACCOUNT (HSA)
• EMPLOYER PAID LIFE INSURANCE
• RASMUSSEN COLLEGE 20% DISCOUNT FOR IN PERSON CLASSES
• HOSPITALITY AND TEAMWORK FOCUSED CULTURE
• 50% OFF IN OUR ON-SITE RESTAURANT AND LUXECAFE PROUDLY SERVING STARBUCKS
• A COMMITMENT TO TECHNOLOGY
• FREE PLANET FITNESS MEMBERSHIP
• ON DEMAND PAY
• COMPANY SPONSORED DOORDASH DELIVERY SERVICE
• ADVANCEMENT OPPORTUNITIES
• SUPER PERKS PROGRAM PET INSURANCE 12%-30% DISCOUNTS
• SUBSIDIZED CHILD CARE BENEFITS
Ignite Medical Resorts is an Equal Opportunity Employer.
Requirements
Qualifications:
• 5-8+ years of progressive IT infrastructure experience, ideally in a multi-site or distributed environment.
• Strong hands-on expertise with networking (LAN/WAN/Wi-Fi), ISP troubleshooting, end-user hardware, cameras, and access control systems.
• Ability to independently troubleshoot complex issues and make informed judgment calls.
• Experience coordinating vendors and managing technical projects.
• Strong interpersonal, communication, and customer-service skills.
• Healthcare or regulated-environment experience strongly preferred.
Additional Requirements:
• Ability and willingness to travel across multiple states as needed.
• Ability to lift and install IT hardware.
• Flexible schedule to assist with after-hours incidents or emergencies when required.
Preferred Certifications (Not Required)
• CompTIA A+ or Network+
• Relevant networking, security, or physical security system certifications.